The Samsung Vibrant Hassle

Got to love these phone carriers. I spent over an hour trying to get a phone rep with T-mobile that knew what the heck they were talking about. I wanted the Samsung Vibrant.. without the data plan, with the text messaging plan, ordered online (because it was $60 less than through customer service), with the mail-in rebate, and a free early upgrade. Sound like I'm asking for much :-). After all I do pay them a lot and they don't do much for me except for once every 24 months. I finally found a girl who was wonderful, she did not try up-sale me and took a minute to understand what it was I wanted. T-mobile it was a long day and I am still with you because of my persistence and Michele from customer service, otherwise there are other carriers in the sea. So the phone arrives in about a week. I spent over an hour today watching people play with the phone that I so desperately want. Phones and me are like two peas in a pod, we enjoy each others company.  I did have to pay the upgrade fee of $18 which really ticks me off. Why oh why should I have to pay a fee to stay with your company? I pay you on-time every month. I use the bare minimum of my minutes and text messages. then you have the audacity to charge me for getting a new phone when I still have to pay for the phone. Greed, such greed.